w a r e h o u s e
Ticket Statement

As a benefit of Warehouse membership, members are offered priority ticketing and have the opportunity to purchase a limited number of tickets in advance of public on-sale dates. Warehouse members may request tickets during a specified period, which will be announced via e-mail and posted on the Warehouse website. Tickets are not guaranteed. The opportunity of being confirmed for Warehouse tickets varies per show depending on member demand. Ticket limits vary per show and/or per price level. For example, events may offer a two (2) ticket, four (4) ticket or six (6) ticket limit or a combination of these amounts.. Upon joining, members are eligible to request tickets during a Warehouse Ticket Ordering Period. Details regarding ticketing procedures are available through the Warehouse website. Please note that at this time, the Warehouse can only ship tickets to addresses within the U.S. and Canada. Members living in countries outside the U.S. and Canada are eligible to participate in the Warehouse Priority Ticketing Process but must contact Warehouse Customer Service directly to arrange for tickets to be held at the venue Will Call.

The Warehouse does reserve seats throughout the entire venue. The Warehouse offers tickets in multiple levels for certain events and throughout the entire venue. Members may choose their first preference for which they will be considered in the random selection process. If not chosen for their first preference in the random selection process they will then be considered for any subsequent level. When processing orders for a particular event the ‘first’ level is considered to be the first option available in the ticket type dropdown menu (visible once the request period has opened). Processing is done by level in the same order in which they appear in that list.

Two processes determine the successful selection of members' orders to qualify for a ticket. The first process determines which orders qualify to be allocated seats. The second process allocates each order to the available seats. All member orders will be sorted randomly, within their respective membership years, for eligibility to enter the seat allocation process. All qualifying orders entered into the seat allocation process will be sorted by one of two methods. The first method utilizes the seniority system to assign seats; the second method utilizes entirely random selection. Please note that refunds and exchanges are not permitted.

Ticket brokers may not join the Warehouse, and if a member is found selling tickets for profit, his/her membership will be voided without return of the membership fee and tickets will be voided minus convenience fees. As part of our efforts to keep brokers out, we will specify guidelines for ticket purchasing on the web site. We always reserve the right to will call any member at any time.


FAQ's:


What are my chances of getting tickets though the Warehouse?
How do I know if my order went through?
Will I get better seats through Warehouse Ticketing than through other ticket outlets?
How are seats assigned?
Do renewing members get better seats?
What is the priority show selection?
How many tickets can I request?
May I request a combination of levels such as 2 GA Pit tickets and 2 Reserved Pavilion?
Can I request both a Premium Package and regular priced concert ticket?
What are the different seat types?
Will my seats be together?
What if I have a friend who is also a member and we both order tickets, can we sit together?
How do I know where my seats are?
Can I use a different credit card for my ticket requests?
When is my card charged?
Can I update my payment information after the request period closes?
How do I modify or cancel my order?
What if I don't want my tickets?
How are my tickets shipped?
How can I change my shipping address?
What happens if I miss the ticket delivery?
Someone else signed for my package and I never received it.
Why are some tickets left at Will Call?
Will Warehouse Ticketing replace lost or stolen tickets?
Can I request taper tickets through the Warehouse?
Are Accessible tickets available through Warehouse Ticketing?
When will I receive my tickets?
Can I get a refund for my tickets?
Does the Warehouse offer parking to shows?
What is the Warehouse Preferred Lawn area?
What does the Premium Package include?



What are my chances of getting tickets though the Warehouse?

The opportunity of being confirmed for Warehouse tickets varies per show depending on member demand. Tickets are not guaranteed.



How do I know if my order went through?

After you have placed a request(s), you can view the status and details of your order in the Ticketing section by clicking on the Ticket Status tab. On the Ticket Status page you will see a Ticket Status column. During the ticketing request period, the status will show as "PENDING" which means your request has been received. After the ticket request period closes and we begin the random selection process, the status will display as "PROCESSING". Once we complete processing and post final confirmations, the status will show as either "CONFIRMED" which means your request has been approved and you are guaranteed tickets or "DECLINED" which means your request could not be processed successfully either due to availability or a credit card decline.

In general, the Warehouse will provide seat locations to each member, after orders are confirmed and prior to the shipment of tickets. However, please note that in an effort to discourage ticket reselling, the Warehouse reserves the right to withhold seat locations with respect to any member’s order.



Will I get better seats through Warehouse Ticketing than through other ticket outlets?

With respect to ticketing, the primary goal of the Warehouse is to provide a way for members to obtain seats in advance of the general public. The Warehouse reserves seats throughout the entire venue. Due to floor and equipment layout changes that may occur during production, we cannot guarantee that all seats will have an unobstructed view.



How are seats assigned?

Two processes determine the selection of members' orders to qualify for a ticket. The first process is a random selection and all members, regardless of membership year standing, have an equal chance of being confirmed for tickets. The second process allocates orders to the available seats. All qualifying orders entered into the seat allocation process will be sorted by one of two methods:
  1. Utilizing the seniority system by each membership year to determine seat assignments.
  2. Utilizing random selection to determine the order of seat assignments.
Warehouse Ticketing reserves the right to choose, and to not disclose, which method of seat selection is used for each event.



Do renewing members get better seats?

For the majority of shows, returning members that are confirmed for tickets will be offered priority seating based upon their original date of membership. To give opportunity to newer members, on occasion, seating will be assigned on a totally random basis and will not be based on membership seniority.



What is the priority show selection?

Members may select one show as a priority event. If the demand exceeds the availability for that show, a member’s request will be weighted based on length of membership, increasing their chance of being selected in the random drawing. Priority selection does not guarantee tickets. Please note that selecting a priority show has no connection to actual seating assignments.

If you will be requesting only one event >
You need not do anything; your one event request will automatically be considered as your priority selection.

If you will be requesting more than one event >
After placing all of your event requests, please visit the Ticket Status page. For the event in which you want to be considered as your priority selection > click on the “check” link under the Order Detail column. You will see the priority selection box that must be checked. If you request more than one event and do not check the priority selection box, the first show you requested will automatically be considered your priority.



How many tickets can I request?

Ticket limits vary per show and/or per price level. For example, events may offer a two (2) ticket, four (4) ticket or six (6) ticket limit. Members may request tickets to as many shows as they like. If available, Premium Packages, Travel Packages, Premier Parking and, Camping tickets are offered as separate "event" listings.



May I request a combination of levels such as 2 GA Pit tickets and 2 Reserved Pavilion?

No. For shows in Amphitheatres, you may request best available originating at GA Pit (if available)and be considered for GA Pit, Reserved Pavilion or GA Lawn. You may request Reserved Pavilion tickets and be considered for Reserved Pavilion or GA Lawn. We will not offer multiple levels when confirming orders. For example if you request 4 tickets, we would not confirm your order for 2 GA Pit and 2 Reserved Pavilion.



Can I request both a Premium Package and regular priced concert ticket?

During the ticket request process you may opt to be considered for regular event tickets at the top price level if you are not chosen to receive Premium Packages that you have previously requested (limited to 2 tickets).

During the ticket request process you may request both Premium Packages and regular event tickets. If the request for a Premium Package is not confirmed, then only the request made for regular event tickets will be considered.



What are the different seat types?

The Warehouse offers tickets in multiple levels for certain events and throughout the entire venue. Members may choose their first preference for which they will be considered in the random selection process. If not chosen for their first preference in the random selection process they will then be considered for any subsequent level. When processing orders for a particular event the ‘first’ level is considered to be the first option available in the ticket type dropdown menu (visible once the request period has opened). Processing is done by level in the same order in which they appear in that list.
  • BEST AVAILABLE: Best Available offers members the greatest chance of being confirmed for tickets. The Warehouse allows members to choose the price level they would like their Best Available to start from. Tickets may be confirmed for tickets at that preferred level or ANY subsequent ticket level. For example, if a member selects GA Pit Standing, they may be confirmed for GA Pit Standing or the next available level of seating based on availability (this could be Reserved Pavilion or GA Lawn in an amphitheatre). During the ticketing request period you will be able to opt out of consideration for certain lower price levels, such as GA Lawn or GA Rear Field if you so wish. Opting out may reduce your chances of being confirmed for tickets to the show if Warehouse inventory is limited at higher price levels.
  • AMPHITHEATRES: Possible ticket types in Amphitheatres include General Admission (GA) Standing PIT or Reserved Seated Pit, multiple price levels in the Reserved Pavilion Seating and GA Lawn.
  • ARENAS: In arenas, the Warehouse may offer tickets in a 360-degree configuration around an end-stage. Possible ticket types in Arenas include GA Standing or Reserved Seated Floor and Reserved Seating in the Lower and Upper arena seats.
  • STADIUMS: In stadiums, the Warehouse may offer tickets in a 360-degree configuration around an end-stage. Possible ticket types in Stadiums include GA Standing or Reserved Seated Field with Reserved Seating in the Grandstand seats.




If I order 2 tickets for a single concert will the seats be together?

Yes.



What if I have a friend who is also a member and we both order tickets, can we sit together?

Sorry, we cannot accept requests to place multiple groups together. In most cases, you will be seated next to other Warehouse members.



How do I know where my seats are?

In general, the Warehouse will provide seat locations to each member after orders are confirmed and prior to the shipment of tickets. Once seat locations have been posted, members may check their section and row by clicking on the CHECK link under the SEAT LOCATION column on the left side of the Ticket Status page.




Can I use a different credit card for my ticket requests?

We can only accept one credit card for requests within each Series. You may use a different credit card for different Series. Your online order may be paid for using Visa, MasterCard, or American Express only.



When is my card charged? Do I get charged for tickets if I don't get them?

If your order is chosen in the random selection process, your card will initially be authorized for the total amount that you could be charged. Once a show is processed, if the authorization was successful, a charge will be placed on your card for the actual sale. The authorization will then be removed from your card and only the sale charge will remain. Your credit card may be charged at any time after the request period closes and prior to the date when confirmations are posted.

If the charge to the card is declined for any reason, your request will not be filled. We are unable to reprocess orders if they are declined.



Can I update my payment information after the request period closes?

We are sorry but we are locked out of making any changes or updates to orders, including payment information, once we close a ticket request period and begin processing. As stated in our Guidelines, we are unable to reprocess orders once they are declined. We understand the disappointment of members that may have cards lost, stolen or replaced but we cannot accept new payment information while processing.



How do I modify or cancel my order?

You may cancel or modify your order at any time during the ticketing request period by visiting the Ticket Status page in the Ticketing section. To make modifications to ticket number, ticket type, view the breakdown of fees per show or to cancel an order, click on the CHECK link under the ORDER DETAIL column. To make modifications to shipping, billing and credit card information, click on the CHECK link under the PAYMENT DETAIL column.



What if I don't want my tickets?

You may give your tickets away or sell them at face value. All Warehouse ticketing sales are final, no refunds will be issued.



How are my tickets shipped?

Tickets will be shipped within the US and Canada approximately twelve business days prior to the show (or first show in that Series) via Fed Ex, 2nd business afternoon, signature required service. We cannot ship to P.O. Boxes or APO Addresses. If you reside outside of the US or Canada, please place a request using your street, city and postal code, leaving US as the country. If confirmed for tickets, please contact the Warehouse via email at whtix@davematthewsband.com to make arrangement for your tickets to be available for pickup at the venue box office will call.

On the day your tickets are shipped, you will be sent a confirmation e-mail which will include applicable tracking information. The tracking information will also be posted online on the Ticket Status page.

If you need to reroute your tickets to a new address, you must either schedule with FedEx through FedEx Delivery Manager or contact the Warehouse office (US addresses only, a fee applies). With FedEx Delivery Manager, Warehouse members can find out about upcoming deliveries to their home address and request status updates on those deliveries, every step of the way, with no tracking number required. You can also select options such as Hold at FedEx Location, request a vacation hold on deliveries, or provide instructions on where you want packages delivered at your home, such as at the back door or to an apartment office. To learn more and sign up for FedEx Delivery Manager, please go to www.fedex.com/us/delivery. We do not allow release signatures for delivery. Warehouse ticketing is not responsible for lost tickets due to a signature release on file.

If the expedited shipping service is unable to deliver your package after three attempts, your tickets may be returned to the Warehouse. If your tickets are received by the Warehouse prior to the show and are eligible for will call, you will receive an e-mail or phone call stating that you can pick up your tickets at Will Call on the day of the show.

Please inspect your tickets upon delivery. If you have any questions regarding the tickets OR HAVE NOT RECEIVED YOUR TICKETS 2 BUSINESS DAYS PRIOR TO THE SHOW, PLEASE CONTACT WAREHOUSE TICKETING.



How can I change my shipping address?

You must change your shipping address by the deadline listed in the Estimated Ship Dates window of the Ticket Status page. If you are unsure as to what the deadline is for changing your shipping address, please contact the Warehouse via email at whtix@davematthewsband.com. To change your shipping address prior to the address-change deadline, visit the Ticketing page, click on the Ticket Status tab and then on the CHECK link under the PAYMENT DETAIL column. Enter the new shipping address information and press the CONTINUE button at the bottom of the screen. Please note that changing your address in the MY INFO section of the Warehouse HOME page will only affect the address where your annual membership package will be mailed. It will NOT affect your shipping address for ticket orders. Shipping addresses are applicable for all shows within each Series.



What happens if I miss the ticket delivery?

In general, FedEx will attempt to deliver your package up to 3 times. If you miss the delivery, you should receive a delivery notice and you may pick up your package at the FedEx office assigned to your area. We cannot reroute tickets to another address without charging a fee (which varies by address). If tickets are returned to the Warehouse prior to the show date, you will receive an email or phone notification with instructions on how to pick up your tickets at the venue's Will Call office. Name changes for tickets left at Will Call are not permitted.

With tickets shipping approximately twelve (12) business days prior to the show, most tickets will not be returned to the Warehouse until after the show. It is the responsibility of the member to contact the Warehouse via email at whtix@davematthewsband.com at least two (2) business days prior to the show date if the tickets have not arrived.



Someone else signed for my package and I never received it.

If a package is delivered by FedEx and signed for at your designated delivery address, we will assume that you have received that package and any claim that the package was never received at that point will be deemed invalid. If you have not received your tickets two business days prior to the show, please contact the Warehouse office at whtix@davematthewsband.com.



Why are some tickets being left at Will Call?

In an effort to discourage third party ticket sellers from buying and selling Warehouse tickets, we require a certain, random number of members to pick up their tickets at Will Call using a valid picture id. Tickets may also be left for pick-up at Will Call if a member is suspected of reselling tickets above face value.



Will Warehouse Ticketing replace lost, stolen, or destroyed tickets?

Lost or stolen tickets cannot be replaced. If your tickets are mutilated or destroyed, we can only replace them if you can provide proof (such as the remains of the tickets). Any claims for replacement tickets must be made prior to the show date. If the Warehouse staff judge your claim to be valid, arrangements will be made for you to receive replacements at the venue Box Office on the show date.



Can I request taper tickets through Warehouse Ticketing?

The Warehouse no longer offers designated taper tickets. Taping is generally permitted from any seat location in all venues as long as recording equipment does not interfere with clear access for other concertgoers to leave their seats and access fire aisles. Taping is limited to audio recording only and may be made only from a recording microphone being used by the taper in the audience area. Any other recording method is prohibited. When positioning recording equipment, please respect other concertgoers' view of the stage. Please review the legal policy regarding taping.



Are Accessible tickets available through Warehouse Ticketing?

The Warehouse offers a limited amount of accessible seating for most shows. Due to the limited number of seats available in these sections, we cannot guarantee that all requests can be filled. Because of the limited nature, ADA seating requests must be made via email through Warehouse ticketing customer service. AFTER placing a regular request, please contact the Warehouse via email at whtix@davematthewsband.com owith your request number(s) and the type of ADA seating (Wheelchair, Mobility, Hearing or Sight) that is requested.



When will I receive my tickets?

If confirmed for Warehouse tickets, you will receive an email with tracking information once your tickets ship. In general, tickets ship approximately twelve (12) business days prior to the show via FedEx 2nd business afternoon signature required delivery. Once confirmed, Estimated Ship Dates are posted on the Ticket Status page of the Warehouse website in the Ticketing section.



Can I get a refund for my tickets?

We do not offer refunds for tickets. All Warehouse ticket sales are final.



Does the Warehouse offer parking to shows?

Generally, a regular parking fee is included in your ticket cost, or you pay a fee upon entry to regular parking lots upon arrival. For most shows, If available, Warehouse Premier Parking will be offered as a separate “event” on the Request Tickets page. Warehouse Premier Parking tickets may be requested by all persons who request concert tickets for the applicable show. A Premier Parking space will be held at the head of the parking lot close to the front gate until the DMB show starts. For detailed information regarding Warehouse Premier Parking, please review the Ticketing Guidelines.



What is the Warehouse Preferred Lawn area?

The Warehouse offers a Preferred Lawn viewing area for members at many Amphitheatre shows, from which members may secure a nice vantage point to watch the show and have a greater opportunity to interact with other members. Until intermission a special fenced-off section located in a central area of the lawn will be restricted to Warehouse members only wearing Warehouse Preferred Lawn wristbands. Members are encouraged to arrive early as the Preferred Lawn capacity is limited. Wristbands will be distributed on a first come, first serve basis to members who present their Warehouse lawn tickets at the Warehouse Preferred Lawn tent(s) inside the venue entrance. Pre-assignment of Warehouse Preferred Lawn tickets has been discontinued.



What does each Premium Package** include?
  • One Premium Reserved Seat or General Admission Standing Ticket
  • One VIP/Premier Parking Ticket (where available, limit of one per order)
  • Early entry into the venue through a dedicated Warehouse line (subject to venue restrictions)
  • One exclusive merchandise item
  • One exclusive, numbered screen printed show poster
  • One collectible souvenir Premium laminate
  • Onsite Concierge / gift pickup
  • **Minimum/Maximum purchase 2 packages per event**
Note: Package contents can vary depending on the event.




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